About complaints
Excelsior Housing Services is committed to ensuring that any person using the services provided by Excelsior Housing Services or who are affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.
Complaints can be made about any part of the quality or delivery of our services such as if there is dissatisfaction:
- with the way services are provided
- with decisions we have made
- about the conduct of our employees
- about personal information not kept private.
Complaints can be made to us or directly to the Commissioner (Click here to log a complaint directly to the commissioner).
Note: Complaints can be made anonymously.