We want to hear it
Feedback & complaints
Compliments, suggestions or complaints — every message is read, taken seriously, and never affects your housing or supports.
Tell us
Use the form on this page, call, or email. You can raise it with any team member — you do not have to put anything in writing, and you can ask a family member, advocate or support coordinator to raise it for you.
We respond
We acknowledge complaints promptly, look into what happened, keep you informed, and tell you the outcome and anything we are changing because of it.
Not satisfied? Go further
You can take a complaint about an NDIS provider to the NDIS Quality and Safeguards Commission at any time — you do not need to complain to us first.
NDIS Quality and Safeguards Commission
Phone 1800 035 544 (free call from landlines) or visit ndiscommission.gov.au. Interpreters and the National Relay Service are available.
Send feedback or a complaint
Your name is optional — anonymous feedback is welcome.