{"id":203,"date":"2021-01-18T10:36:32","date_gmt":"2021-01-17T23:36:32","guid":{"rendered":"https:\/\/excelsiorhousing.com.au\/?page_id=203"},"modified":"2026-07-10T11:19:15","modified_gmt":"2026-07-10T00:19:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/excelsiorhousing.com.au\/franklin\/?page_id=203","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>Who is Excelsior Housing Services?<\/summary><p class=\"wp-block-paragraph\">We are a registered NDIS provider of Specialist Disability Accommodation (SDA), offering high-quality, safe and supported homes for people with disability. We currently have housing options in Orange, Dubbo, Bathurst and Broken Hill.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you provide support workers too?<\/summary><p class=\"wp-block-paragraph\">No \u2014 and that&#8217;s deliberate. We provide the housing, and you choose a separate disability support provider for your day-to-day supports. We believe accommodation and supports are best delivered by different organisations, so you keep choice and control.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>How is rent calculated?<\/summary><p class=\"wp-block-paragraph\">At Excelsior, rent is called a Reasonable Rent Contribution (RRC). It is generally 25% of the Commonwealth Disability Support Pension, plus 100% of any Commonwealth Rent Assistance you receive. As your pension changes, your rent changes with it. For SDA homes, the SDA price itself is funded through your NDIS plan.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does it take to get SDA funding?<\/summary><p class=\"wp-block-paragraph\">It can take up to 12 months from start to finish to get SDA funding approved. Supported Independent Living (SIL) can be much faster. The best first step is to tell your Support Coordinator as soon as possible that you&#8217;re looking for housing.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>Am I eligible for SDA?<\/summary><p class=\"wp-block-paragraph\">SDA is funded for participants with extreme functional impairment or very high support needs who meet the NDIS SDA criteria. You&#8217;ll need an assessment of your housing needs \u2014 your LAC, Support Coordinator, or a registered NDIS provider can help organise this.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>Is furniture provided?<\/summary><p class=\"wp-block-paragraph\">Furniture is provided in the living areas of all shared homes. For homes occupied by one person, you may need to provide your own furniture. We will discuss this with you when you apply.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I change my SIL provider?<\/summary><p class=\"wp-block-paragraph\">If you live alone, yes \u2014 though you may need to give notice to your current provider. In a shared home, a change of SIL service is decided by a vote, where a majority of residents must agree.<\/p><\/details>\n<details class=\"wp-block-details acc is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I make a complaint?<\/summary><p class=\"wp-block-paragraph\">We care about our tenants&#8217; happiness. You can submit a complaint to us directly, and you may also make a complaint about Excelsior directly to the NDIS Commission.<\/p><\/details>\n","protected":false},"excerpt":{"rendered":"<p>The things people most often ask us about SDA, SIL, rent and applying.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq.php","meta":{"footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Excelsior Housing - Frequently Asked Questions<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excelsior Housing - Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"The things people most often ask us about SDA, SIL, rent and applying.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/excelsiorhousing.com.au\/franklin\/?page_id=203\" \/>\n<meta property=\"og:site_name\" content=\"Excelsior Housing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ExcelsiorHousing\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T00:19:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/excelsiorhousing.com.au\\\/franklin\\\/?page_id=203\",\"url\":\"https:\\\/\\\/excelsiorhousing.com.au\\\/franklin\\\/?page_id=203\",\"name\":\"Excelsior Housing - 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